PLACING AN ORDER
How secure is shopping on Techsofa.co.uk?
Very. It’s extremely important to us at tech sofa that you can shop on our website in complete confidence. That’s why we’ve invested in the most advanced website security available, designed to provide all the protection and assurance you need.
When will I know if my furniture is ready to be dispatched?
Once your furniture is ready our delivery team will contact you to schedule a delivery date, this will also be followed up by a confirmation email.
Can I make changes to my online order?
Change of heart, if you want to make any changes to your order contact us via email, Live Chat or call us on 01452 689 545. Changing your order may delay your delivery date and could alter the order value. Please note that changes to your order can only be made prior to delivery.
Where is my order?
If you would like to check the status of your order, please contact us via email, Live Chat or call us on 01452 689 545 for further assistance.
How much will delivery cost?
Only £49.00, Terms & conditions apply
What time will my delivery arrive?
Your delivery will be scheduled on an all-day slot, between 8am and 8pm. Request our delivery team to give you a call 1 hour before they arrive.
Will you place my furniture in my preferred room and take away the packaging?
Yes, our delivery team with place your new furniture in your room of choice and remove the packaging, click here for more information about delivery.
Where do you deliver to?
We currently deliver to mainland England, Scotland and Wales. If you live in Scotland, Highlands or non-mainland we estimate an additional one-two weeks may be needed.
What if my furniture does not fit?
It’s important to check that it will fit into your house and your room before ordering. Please measure all doors, stairways and the chosen space as carefully as possible. Tech Sofa cannot accept responsibility for furniture not fitting, as ultimately it is up to you, the customer, to measure. If the worst happens and your delivered furniture won’t fit in, we can offer advice on what to do next.
How can I pay?
You can pay with all major credit/debit cards.
You can also spread the costs with Interest Free Credit. It’s simple, for all orders above £400, Tech sofa is happy to offer you the option of paying for your furniture in easy to manage instalments, which are completely interest free.
Can I see tech sofa in person?
Yes, we currently have various location across the UK, click here to find your nearest.
Can you send me a fabric swatch?
Of course, simply click here to request a free swatch.
Can you take away my old sofa?
Unfortunately we do not offer a removal service for your old furniture. If you require removal or disposal contact your local council or charities who may be able to help in the responsible removal/disposal of your old furniture.
How long is my sofa guaranteed for?
What happens if my furniture is damaged on delivery?
In the unlikely event that your furniture arrives with signs of damage, our delivery team will complete a damage report form to record the problem. They will ask you to sign it. They may also take photographs to accompany the paperwork.
If the furniture is useable, despite the damage, we’re happy for you to go ahead and use it
- The damage Report will be returned to the head office, logged against your order number, and assessed for action
- A Tech Sofa customer support member will be contact to arrange a visit to repair the problem back to manufacturing standards. If a repair cannot be made, we will replace the furniture, or give a full refund.
- A full refund shall be limited to the original purchase price paid for the unsatisfactory merchandise.
What if I discover a fault with my furniture after delivery?
If you ordered online and your item develops a fault within 14 days of delivery, please contact us via email, Live Chat or call for on 01452 689 545.
After 14 days from delivery, please call our Customer Support team on 01452 689 545. Your options may vary depending on the nature of the fault and time you’ve had the item.
My question is not on FAQ's?
Please contact us via email, Live Chat or call us on 01452 689 545 for further assistance.