8.1 We only process orders for and deliver products to customers in mainland UK at our standard delivery charge of £69.00, customers in anywhere else in the UK, please contact us.
8.2 Your estimated delivery time is quoted in your order confirmation; we make every effort to deliver our products as quickly as possible. Timings may occasionally differ from those quoted, if we are made aware of such changes we will advise you accordingly.
8.3 We consider a delay of up to 4 weeks over the estimated delivery date to be acceptable, and should we exceed this, we will happily refund the delivery charge back to you on all orders over £499 (not including original delivery charge).
8.4 Deliveries take place Monday-Friday (except on national bank holidays). Unfortunately we cannot supply you with an exact time or any indication whether it will be AM or PM delivery.
8.5 Once we have received your product to our warehouse, we will contact you by telephone or email to arrange a delivery date.
8.6 If you are unable to keep to an arranged delivery date, you must notify us within 2 working days prior to delivery, failure to do so or if you are not at home on the day of delivery arranged, a re-delivery charge with occur.
8.7 If you are unable to accept the delivery date provided, your estimated delivery time originally quoted may be delayed.
8.8 As part of our delivery service, our delivery team will place your new product in your room of choice and remove all packaging for recycling. A full demo on how to use the product will be given. Flat pack/self-assembly items and mattresses, will be left boxed/wrapped.
8.9 You are responsible for checking the condition of the products delivered and must highlight any issues to the delivery team at the time of delivery which will be noted and addressed.
8.10 Our delivery team will assess and highlight any concerns they have about delivering your product into the room of your choice in case of damage to the property and/or product(s). You may advise the delivery team to continue with the delivery but we will not be liable for any damages caused to the product or the property as a consequence of following your instructions.
8.11 You may be required to sign a waiver in the event that any doors need to be removed to gain access.
8.12 You must arrange for an adult to be at the delivery address to accept the delivery of your order on the day.
8.13 When the delivery is complete, the delivery team will ask you to confirm you are completely happy with your new product(s) before they leave by signing their documentation. Delivery of the order shall be completed once the confirmation of delivery document is signed.
8.14 If you do not sign the confirmation document to confirm you are happy with the product once delivered, this will be deemed as refusal to accept delivery and the product shall be returned to us.
8.15 Please do not dispose of your current furniture until we have contacted you to confirm a delivery date.
8.16 Unfortunately we do not offer a removal service for your old furniture; if you require removal please contact your local council/charity who may be able to assist in the responsible removal/disposal of your old furniture.
8.17 Delivery charges may apply on all orders.